Terms of Service

1. Acceptance of Terms

By accessing our website at accidentdocpasadena.com, submitting an online evaluation form, calling our office, or receiving medical services at our facility located at 4102 Woodlawn Ave Suite 230, Pasadena, TX 77504, you agree to be bound by these Terms of Service.

If you do not agree with any part of these terms, you must not use our website or services. These terms constitute a legally binding agreement between you ("Patient," "you," or "your") and AccidentDoc Pasadena ("Clinic," "we," "our," or "us").

Your continued use of our services after any modifications to these terms constitutes acceptance of those changes. We recommend reviewing this page periodically to stay informed of updates.

2. Services Description

AccidentDoc Pasadena provides medical evaluation and treatment services for individuals injured in personal injury accidents, including but not limited to:

• Car accidents, truck accidents, and motorcycle accidents
• Slip and fall accidents and premises liability injuries
• Workplace injuries and workers' compensation cases
• Dog bites and animal attacks
• Other personal injury incidents

Medical Services Include:

• Initial medical evaluation and diagnosis
• Physical examinations and diagnostic testing
• Treatment plans including physical therapy, chiropractic care, and pain management
• Medical documentation and reports for legal proceedings
• Coordination with treating specialists and facilities

Referral Services Include:

• Personal injury attorney referrals from our network of experienced lawyers
• Specialist referrals for advanced medical treatment
• Letter of Protection (LOP) arrangements with attorney representation

Important: We do not provide emergency medical services. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency room.

3. Letter of Protection Terms

A Letter of Protection (LOP) is an agreement between you, your attorney, and our clinic that allows you to receive medical treatment with payment deferred until your personal injury case settles or reaches verdict.

LOP Requirements:

• Attorney Representation Required: You MUST have a personal injury attorney to qualify for Letter of Protection treatment. We do not accept LOPs without attorney representation.
• Attorney Acknowledgment: Your attorney must sign and acknowledge the LOP agreement, agreeing to protect our medical lien from settlement proceeds.
• Personal Responsibility: You remain personally responsible for all medical bills, even if your case does not settle or if the settlement is insufficient to cover medical expenses.
• Lien on Settlement: By accepting LOP treatment, you grant us a contractual lien on any settlement, judgment, or recovery from your personal injury claim.

Settlement Payment Process:

When your case settles or reaches verdict:

1. Your attorney receives the settlement funds from the at-fault party or their insurance company
2. Your attorney disburses payment to our clinic according to the LOP agreement and medical lien
3. If settlement funds are insufficient to cover all medical bills, you remain responsible for the unpaid balance
4. You agree to cooperate with your attorney to ensure medical liens are honored from settlement proceeds

Patient Responsibilities Under LOP:

• Attend all scheduled medical appointments
• Comply with prescribed treatment plans
• Provide updates on your legal case status
• Notify us immediately if you change attorneys or dismiss your case
• Do not settle your case without ensuring medical liens are paid

Warning: If you settle your case without paying our medical lien, you will be personally liable for the full balance plus collection costs, attorney fees, and interest as permitted by Texas law.

4. No Attorney-Client Relationship

AccidentDoc Pasadena is a medical clinic, NOT a law firm. We do not practice law, provide legal advice, or represent clients in legal matters.

No attorney-client relationship is formed by:

• Visiting our website or reading content on this site
• Submitting an online evaluation form
• Calling our office or speaking with staff members
• Receiving medical treatment or case coordination services
• Receiving a referral to a personal injury attorney

Attorney Referrals: If you request a personal injury attorney referral, we may connect you with lawyers in our network. However, you are under no obligation to hire any referred attorney, and you are free to choose any legal representation you prefer.

Any legal advice or strategy related to your personal injury claim must come from your licensed attorney, not from our clinic staff. We can provide medical opinions and documentation, but we cannot advise you on legal matters such as settlement amounts, liability determinations, or litigation strategy.

If you need legal representation, we strongly recommend consulting with a licensed Texas personal injury attorney who can evaluate your case and explain your rights.

5. Medical Disclaimer

The information on this website is for general informational purposes only and does not constitute medical advice. Do not rely on website content to diagnose or treat medical conditions.

Emergency Situations:

This is NOT an emergency medical service. If you are experiencing any of the following, call 911 immediately:

• Severe head injury, loss of consciousness, or confusion
• Difficulty breathing or chest pain
• Severe bleeding or broken bones
• Severe abdominal pain or internal injury symptoms
• Loss of sensation, paralysis, or inability to move limbs
• Any life-threatening injury or medical emergency

Standard of Care:

While we strive to provide high-quality medical care, we make no guarantees about treatment outcomes. Medical treatment results vary based on individual circumstances, injury severity, patient compliance, and many other factors beyond our control.

You acknowledge that:

• Medical treatment may not fully resolve your injuries or symptoms
• Some injuries require long-term or permanent medical care
• Treatment outcomes depend on your compliance with prescribed care plans
• We may refer you to specialists if your condition requires advanced treatment

6. Results Disclaimer

We do NOT guarantee any specific case outcome, settlement amount, or legal result.

Every personal injury case is unique. Past results do not guarantee future outcomes. Factors affecting case value include:

• Liability and fault determination
• Severity of injuries and medical documentation
• Insurance coverage limits and available damages
• Credibility of witnesses and evidence
• Negotiation skills of your attorney
• Jurisdiction and jury attitudes

Any estimated case values, settlement ranges, or outcome predictions provided by our staff are for informational purposes only and should not be relied upon. Only your attorney can provide legal advice about the potential value of your claim.

No guarantee of recovery: Some cases do not settle or result in compensation. You remain responsible for medical bills even if your case is unsuccessful or results in a settlement that does not cover medical expenses.

7. User Obligations

As a patient or user of our services, you agree to:

Provide Accurate Information:

• Provide truthful and complete information on all forms and evaluations
• Disclose your full medical history, including prior injuries and pre-existing conditions
• Report all medications, allergies, and medical conditions
• Provide accurate contact information and update us if it changes
• Notify us of any changes to your legal representation or case status

Attend Appointments:

• Arrive on time for all scheduled appointments
• Provide at least 24 hours notice if you need to cancel or reschedule
• Understand that multiple missed appointments may result in discharge from our clinic
• Cooperate with our scheduling staff to find appointment times that work for you

Comply with Treatment:

• Follow prescribed treatment plans and medical advice
• Take medications as directed
• Complete assigned physical therapy or rehabilitation exercises
• Report any adverse reactions or treatment concerns immediately
• Attend all follow-up appointments recommended by your provider

Prohibited Conduct:

You agree NOT to:

• Provide false or misleading information about your injuries or accident
• Engage in threatening, abusive, or disruptive behavior toward staff or other patients
• Use our services to commit fraud or file false insurance claims
• Violate HIPAA privacy rules or disclose other patients' protected health information
• Attempt to access unauthorized areas of our facility or computer systems
• Use our website to transmit malware, viruses, or malicious code

8. Limitation of Liability

To the maximum extent permitted by Texas law, AccidentDoc Pasadena, its owners, employees, contractors, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services.

Medical Malpractice Claims:

Under Texas law, medical malpractice claims are subject to specific procedural requirements and damage caps:

• Statute of Limitations: Medical malpractice claims must be filed within 2 years of the date of injury or discovery of injury
• Expert Report Requirement: Texas law requires filing an expert report from a qualified medical expert within 120 days of filing a lawsuit
• Damage Caps: Non-economic damages (pain and suffering) are capped at $250,000 per healthcare provider under Texas Civil Practice and Remedies Code Chapter 74
• Notice Requirements: You must provide 60 days written notice before filing a medical malpractice lawsuit

Website Disclaimers:

Our website and online forms are provided "as is" without warranties of any kind. We are not liable for:

• Technical errors, website downtime, or form submission failures
• Unauthorized access to or alteration of your transmissions or data
• Third-party content, links, or services referenced on our site
• Damages resulting from reliance on website information

Excluded Damages:

In no event shall we be liable for:

• Loss of income or business opportunities due to missed appointments
• Lost settlement value or case outcomes related to medical documentation
• Emotional distress or mental anguish unrelated to proven physical injury
• Punitive or exemplary damages except where required by law

9. Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

By using our services, you agree that any dispute, claim, or controversy arising out of or relating to these Terms of Service, our medical services, billing disputes, or any other matter shall be resolved through binding arbitration rather than in court.

Arbitration Rules:

• Binding Arbitration: Arbitration decisions are final and binding, with very limited grounds for appeal
• AAA Rules: Arbitration shall be conducted under the Commercial Arbitration Rules of the American Arbitration Association (AAA)
• Single Arbitrator: Disputes shall be heard by a single neutral arbitrator agreed upon by both parties
• Texas Venue: Arbitration hearings shall take place in Harris County, Texas
• Cost Allocation: Each party shall bear their own attorney fees and costs, with arbitrator fees split equally

Exceptions to Arbitration:

The following disputes are NOT subject to arbitration:

• Small claims court actions for amounts under $20,000
• Claims seeking injunctive relief or specific performance
• Collection actions for unpaid medical bills
• Medical malpractice claims (subject to Texas medical malpractice laws)

Class Action Waiver:

You agree to resolve disputes on an individual basis only. You waive any right to participate in class action lawsuits, class arbitrations, or representative actions against AccidentDoc Pasadena.

Opt-Out Right:

You may opt out of this arbitration agreement by sending written notice within 30 days of your first use of our services to: AccidentDoc Pasadena, 4102 Woodlawn Ave Suite 230, Pasadena, TX 77504. Your opt-out notice must include your name, address, date of first service, and a statement that you decline the arbitration agreement.

10. Intellectual Property

All content on accidentdocpasadena.com, including text, graphics, logos, images, videos, software, and design elements, is the exclusive property of AccidentDoc Pasadena or its licensors and is protected by United States copyright, trademark, and intellectual property laws.

Permitted Uses:

You may:

• View and navigate our website for personal, non-commercial purposes
• Print individual pages for your personal reference
• Share links to our website on social media or via email

Prohibited Uses:

You may NOT:

• Copy, reproduce, distribute, or republish website content without written permission
• Use our trademarks, logos, or branding in any manner without authorization
• Create derivative works based on our website content
• Use automated systems (bots, scrapers) to access or collect website data
• Frame, mirror, or embed our website on other sites without permission
• Reverse engineer or decompile any website software or code

DMCA Compliance:

If you believe any content on our website infringes your copyright, please contact us at (346) 560-7001 with details of the alleged infringement. We comply with the Digital Millennium Copyright Act (DMCA) and will investigate valid claims.

11. Termination

We reserve the right to refuse service, terminate treatment, or discharge patients at our discretion.

Grounds for Termination:

We may terminate your patient relationship if you:

• Miss multiple appointments without notice or valid excuse
• Fail to comply with prescribed treatment plans
• Provide false or misleading information about your medical history or injuries
• Engage in threatening, abusive, or violent behavior toward staff or patients
• Violate clinic policies or these Terms of Service
• Settle your legal case without paying outstanding medical liens
• Request treatments or medications inconsistent with medical necessity

Termination Process:

When possible, we will provide 30 days written notice before terminating your patient relationship. Notice will be sent to your last known address. During the notice period, we will continue to provide necessary medical care and assist with transferring your records to a new provider.

Emergency Termination:

In cases involving immediate threats to staff safety, fraud, or illegal activity, we may terminate your patient relationship immediately without advance notice.

Outstanding Balances:

Termination of services does not relieve you of responsibility for unpaid medical bills. You remain liable for all charges incurred prior to termination, and we reserve the right to pursue collection through legal means.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time to reflect changes in our practices, legal requirements, or business operations.

Notice of Changes:

When we make material changes to these terms, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage for 30 days
• Send email notification to patients with email addresses on file
• Provide written notice by mail to active patients when legally required

Acceptance of Changes:

By continuing to use our services after changes take effect, you agree to be bound by the updated Terms of Service. If you do not agree with changes, you must discontinue use of our services.

Right to Reject Changes:

If you are an active patient and object to material changes, you may terminate your patient relationship within 30 days of receiving notice. We will assist with transferring your care to another provider and provide copies of your medical records.

13. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions.

Jurisdiction and Venue:

Any legal action or proceeding arising out of or relating to these terms (except those subject to arbitration) shall be brought exclusively in the state or federal courts located in Harris County, Texas. You consent to the personal jurisdiction of these courts and waive any objection to venue.

Applicable Texas Laws:

Our services and these terms are subject to Texas state laws including:

• Texas Medical Practice Act (Texas Occupations Code Title 3)
• Texas Medical Records Privacy Act (Texas Health and Safety Code Chapter 181)
• Texas Medical Liability and Insurance Improvement Act (Texas Civil Practice and Remedies Code Chapter 74)
• Texas Deceptive Trade Practices Act (Texas Business and Commerce Code Chapter 17)
• Federal HIPAA regulations (45 CFR Parts 160 and 164)

Severability:

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

Waiver:

Our failure to enforce any provision of these terms shall not constitute a waiver of that provision or our right to enforce it in the future.

14. Contact Information

If you have questions about these Terms of Service, need to exercise your rights, or wish to request accommodations, please contact us:

For urgent medical matters outside business hours, please call our office and follow the prompts for after-hours assistance, or go to the nearest emergency room.

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any additional agreements you sign (such as Letter of Protection agreements, HIPAA authorizations, or consent forms), constitute the entire agreement between you and AccidentDoc Pasadena regarding your use of our services.

Related Policies:

These terms should be read in conjunction with:

• Privacy Policy: Explains how we collect, use, and protect your personal and medical information under HIPAA
• Notice of Privacy Practices: Your rights regarding protected health information (provided at first appointment)
• Letter of Protection Agreement: Specific terms for deferred payment arrangements (if applicable)
• Consent to Treatment Forms: Medical consent and acknowledgment forms signed at our facility

Conflicts and Precedence:

In the event of any conflict between these Terms of Service and other signed agreements:

• Signed Letter of Protection agreements take precedence over general payment terms
• Signed consent forms take precedence over general treatment descriptions
• Federal HIPAA regulations supersede conflicting state law provisions
• Texas medical malpractice laws supersede general liability provisions

Acknowledgment:

By using our services, you acknowledge that:

• You have read and understood these Terms of Service in their entirety
• You have had the opportunity to ask questions and seek legal counsel if desired
• You agree to be bound by all terms, conditions, and disclaimers herein
• You understand your rights and obligations as a patient

Thank you for choosing AccidentDoc Pasadena. We are committed to providing excellent medical care and helping you navigate the personal injury recovery process.